Frequently Asked Questions Q - Can I have 2 mice on the computer at the same time? A – Yes, you can have two mice connected at the same time. Q - How do I hook 2 mice to the computer? A - They can both be connected through the USB connectors or KidzMouse can be connected to the USB and the other to the PS2. It is recommended that your optical mouse be plugged in using your USB connection. Q - Does the mouse work on Windows 98? A – No. Our mouse works on Windows 98SE through Windows XP operating systems. Q - Why doesn't my computer recognize my KidzMouse product? A - It is critical that you perform a Windows Update to make sure you have the latest drivers and operating system updates for your computer. The updates can be found at http://v4.windowsupdate.microsoft.com/en/default.asp If your computer does not recognize the USB – Please go to this link and download the updates for your computer. http://support.microsoft.com/default.aspx?scid=kb;en-us;822603 Q – Why doesn't my Apple OS 9.1 through OS-X computer recognize my mouse? A – You need to perform a OS 9.1 through OS-X operating system update. This can be done through the one button update in the system update folder Q - Does the mouse work on a Mac? A - Our mice work on all computers manufactured by Apple Computer that OS 9.1 through OS-X Q - I cannot get the one-button driver to work. The computer says that it doesn't recognize the mouse. What do I do? A - You should uninstall the driver, remove all mice from the computer, turn off the computer. Then plug the KidzMouse into one of the USB ports and turn on the computer. Go to the KidzMouse website and download the driver again. Q - I have a question about the Disney software that came with my Mickey Mouse or Winnie the Pooh computer mouse? A - All Disney software questions can be answered by contacting Disney Customer Service directly at 1-800-328-0368. Q – Where do I get the one button driver? A – It is available to download from the Installation Page on the KidzMouse website. Q – How do I clean the ball on my KidzMouse ball mouse? A – You turn the mouse over and unscrew the ring holding the ball in. Once the ball has been removed gently clean it with a clean cloth. The ball should be replaced and the ring reinstalled. Q – How do I clean my KidzMouse optical mouse? A – Unlike ball mice, optical mice do not have any moving parts that need to be cleaned on a frequent basis. Q – Why does my optical mouse not work on certain surfaces? A – Optical mice need to be used on a surface that has some contrast, such as a mouse pad or wood surface. The optical mouse needs this to be able to tell when it has been moved. Optical mice generally do not work on plastic or glossy surfaces with solid colors (specifically a white surface).